Butter Bear Mug

Delivery Time:

USA & Canada
Standard Secured Shipping usually takes 15-30 business days

U.K & EUROPE
Standard Secured Shipping usually takes 15-30 business days

AUSTRALIA & New Zealand
Standard Secured Shipping usually takes 15-30 business days

Others Countries
Standard Secured Shipping usually takes 20-50 business days

•  This doesn’t include our 3-5 days processing time.
• We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges incurred.

Kindly email us at help@cremecloud.net

To ensure a smooth process, please provide the following information when submitting your request:

•  Order Number and Email Address: Kindly include the order number and the email address used during checkout. This will help us locate your purchase in our system promptly.

• Photos of Damaged/Incorrect Item: We kindly request that you provide two photos - one of the damaged/incorrect item you received, and another photo of the item packaged with the shipping label. 
  
  This will assist us in understanding the issue accurately.

For any questions, we're always happy to help, please contact us by email at help@cremecloud.net

To track your order and get the latest updates please visit Tracking Page