FAQs

How long will it take to receive my order?

Order processing time takes 3-5 business days before shipment. Deliveries can take up to 1 week to 4 weeks(usually 2 weeks). It depends what you purchased and customs handling time. However, we have also in some rare cases experienced longer shipping times (more than 3 weeks) due to holiday season or randomly selected inspection done by your country's customs office. 

I have received only part of my shipment, Where are the other items?
If you ordered multiple items, there is a good chance that these products are housed in different warehouses. Thus, some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.

How will I know if my order has been placed?
You will get an email from us that your order has been placed after completing  payment but that doesn't confirm that your order is accepted. We'll only clear your order after the item is located, your delivery address is verified, and your credit card details have been approved.

Can I cancel my order?
An order can only be canceled if the shipment is not yet confirmed. Please contact us, we will be happy to help you and process your refund.

What about possible custom fees?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Is your website secure with my personal information?
We use SSL security to ensure that all of your personal information is encrypted. We do not store your credit card information and it will be used only once when purchasing your product. We never store information about our customers' private details.

 

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