FAQ
Answers to Your Questions
PAYMENTS & SAFETY
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@yourstore.com
SHIPPING & DELIVERY
How long does it take to get my products?
USA & Canada
Standard Secured Shipping usually takes 15-30 business days
U.K & EUROPE
Standard Secured Shipping usually takes 15-30 business days
AUSTRALIA & New Zealand
Standard Secured Shipping usually takes 15-30 business days
Others Countries
Standard Secured Shipping usually takes 20-50 business days
- This doesn’t include our 3-5 days processing time.
- We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges incurred.
How much does it cost?
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Is there free shipping?
Yes, we offer free shipping for large worldwide orders +$100. Check the cart to see the current deal on free shipping.
Do you ship internationally?
Yes, we ship our products all over the globe.
Do you ship to my area?
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
RETURNS & REFUNDS
Do you offer refunds?
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
Who pays the shipping costs in the case of a refund when the order has free shipping?
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Other inquiries? Let's chat.
Please email us at help@cremecloud.net